Absolutely, each draw will be broadcast live on
our social media channels.
Once an entry has been submitted or the draw has
occurred, participation fees are not refundable but you can reenter the next
draw with the same ticket.
In accordance with applicable privacy laws and
regulations, we publish the names of the winners via our website and social
media channels.
Participants must be at least 18 to participate
as specified in the draw rules and as determined by the appropriate
authorities.
To ensure fairness and prevent excessive
participation, there might be limitations on the maximum number of tickets a
person can buy for each draw.
To ensure fairness and prevent excessive
participation, there might be limitations on the maximum number of tickets a
person can buy for each draw.
Taxes or fees may be charged in accordance with
applicable laws on specific prize categories or prize values. According to the
guidelines, the winners will be informed of the specific details of any taxes
or fees related to winning a draw.
We follow the regulations
and guidelines to make sure of its transparency and provide equal opportunity
of winning for all participants
Yes, the appropriate authorities in the UAE have
approved and regulated our draws. We follow all laws and regulations when
conducting our business.
Yes, we guarantee that the winners will receive
the announced prizes in accordance with the draw's rules and regulations.
You'll receive an email with information on how
to claim your prize.
In case of winning, an email will be sent to
your registered account with all the required information you need to
know.
To protect participant information's security
and privacy, we have put in place strict security measures. We follow data
protection laws and procedures to protect any personal information provided
during the purchase of tickets or other interactions.
You should contact our customer support and they
will help you with your issue.
Recheck your mail and if you still do not see a
confirmation email, please contact our customer support team.
Yes, we assure you that your payment transaction
is secure and safe as we are using a high quality security system that controls
every transaction.
Contact our customer support, they are more than
delighted to help.
You can use both your Visa/MasterCard Debit/Credit cards
.
You can pay through your Visa/MasterCard as we accept both
.
Just press on our profile
photo on the top right corner and choose ‘log out’
You can edit your account from your profile settings.
.
It’s ok, in the login stage type your username
and click on ‘forgot password’.
How to change my password?
Just go to your account profile settings, choose
change password, confirm your old password and choose a new password.
Just go to your account profile settings, choose
change password, confirm your old password and choose a new password.
You can try again using your user name and
password, if still not working, use 'forgot password’.
No, each participant can register only one
account.
Yes, you need an email address to verify your
account in the registration process.
How do i register an account in Smart Box
Go to Smart Box website or Mobile App, you will find sign up on the right upper corner.
You can call customer support to ask for any
questions or inquiries regarding Smart Box.
We are available 24/7, you can contact us at any
time.
In the upper right corner you can find “Contact
us” click on it and fill the required form.
Visit our website or mobile App, register an
account and choose your product.
You can participate through purchasing a ticket
from our website or mobile App.
We provide a wide range of products and/or
services that are updated from time to time.
Smart Box is available anywhere, you can join
from any country.
Yes, you can find Smart Box application on both
Play store and App store
You can access Smart Box through our Website or
Mobile App
It has 3 simple steps: Signup , Choose a product
and Win!
Smart box draw is different from any other draw
as you can participate more than one time with the same ticket.
you will have the chance to draw a ticket where
you can win a luxury prize.